FAQ

Over the years we have found that our customers really appreciate the help and advice we can give!

Here are some answers to your frequently asked questions:

Leather Care
Show/Hide answer How to remove Ink from a leather sofa

Removing ink from leather is not exactly a cleaning problem.
Ink is a dye and has re-coloured the leather (this is what it is meant to do).
Most ink removal products will not work simply because of the length of time the ink has been on the leather.

The longer the ink has been on the leather the harder it is to remove because it soaks into the finish. Once it has soaked into the finish you have to use very strong products to remove it, which will also remove finish and pigment which then need replacing.

Pigmented/Protected leather
If the ink is on a pigmented leather then the first thing you should try is an Ink Stick. The fresher the ink the more chance you have of removing it. It is a good idea to have one in your house if you have pale leather and children!
Old ink will be harder to remove than new ink and may mean resorting to solvents which will also remove the finish. This is probably best left to the experts.
If an ink stick doesn't work a solvent based remover will need to be used and it may also remove finish and pigment so is best left to the experts.
Regularly using a good quality protection cream on your leather acts like a 'scotchgard' and will make any more mishaps easier to clean off.
You will see many people recommending household products to remove ink – this is not recommended as most simply will not work. Some may appear to work but the damage they cause can make a much bigger problem which is then un-repairable (even by a technician).

Do not use the following:
Hairspray - This is very risky as it can make the matter far worse by spreading the ink over a bigger area and can sometimes then be impossible to fix.
Nail varnish remover/solvents will remove the finish on the leather even if you cannot tell it is doing so and this will then need replacing, and alcohol may do the same depending on the strength of the finish on the leather.
Baby wipes – just about the worst thing you can use on leather as they break down the finish and will eventually ruin it.
Milk or toothpaste - these will leave sticky residues on the surface which will help to break down the finish on your leather.
Silicones/furniture polish – should not be used on leather. They will form a coating on the surface of the leather which will not allow any moisture to get to the leather itself and will eventually break all the finish down and cause it to crack.
Hide food will not remove ink and will leave residues on the leather which will attract dirt and oils.
Most leather cleaners will not remove ink unless a very good leather protector has been used on a regular basis.

Aniline Style Leather (a.k.a. Natural/Naked Leather)

As aniline style leathers are largely absorbent it means that the ink will have soaked straight into the leather itself. This makes it impossible to remove. No product will successfully remove the ink.
DO NOT try ink removing products on aniline style leathers as most will leave a greasy residue which will then cause another problem.
Because aniline style leathers are absorbent the ink will carry on moving through the leather and may become less obvious over time. Cleaning and protecting will also help to dissipate the ink.

Show/Hide answer How often should I be cleaning my leather?

Clean your furniture regularly , but not excessively. Keeping it clean is one of the best ways to extend the life of your leather furniture. However, to ensure your leather has the longest life possible you need to treat it gently
Protect your leather furniture with Leather Protection Cream before you use it. Re-protect every time you use a leather cleaning product

General Overview - How to care for leather

  1. When the leather is new Leather Master Protection cream or leather master starter protection cream should be applied, this will help prevent staining and make the leather easier to maintain and keep clean.
  2. Once a week the leather should be dusted with a dry duster, if the dust is left to build up when the leather is used the dust can act as abrasive that will deteriorate the surface of the leather.
  3. Once a month the leather should be wiped over with a damp cloth, this will remove more stubborn soiling that the weekly dust does not remove.
  4. Once every 3 months or more frequently if the leather has become soiled a thorough maintenance clean should  be undertaken. We recommend cleaning with Leather Master Soft Cleaner, and then when the leather is clean the leather should be retreated with Leather Master Protection Cream.
Show/Hide answer What type of leather do I have?

What is Top Grain Leather?
Top grain leather is leather from the uppermost layer of a hide. It is the highest quality part of the hide.
(also called corrected grain leather) is leather that has been modified to correct imperfections on the surface of the leather. It usually used to make pigmented leather. 

Full Grain Leather
 is leather that has not been modified or corrected in any way. It is high quality leather with a natural leather grain. Full grain leather is usually used to make aniline or semi-aniline leather.

What is Pigmented Leather?
Pigmented Leather is any top grain leather to which a clear topcoat and pigments have been applied. The pigments are what usually give the shiny even top colour to the leather. The leather may or may not be aniline dyed. Sometimes the pigments (colour) are applied to a base crust of a different colour and in this case the leather in not dyed all the way through. If the pigments are applied to a hide that has been aniline dyed and matched for colour then this leather is called a Protected Aniline Leather. Leather is usually pigmented to give it durability and hide its natural blemishes. Pigmented leathers are easy to maintain and have maximum resistance to wear, soiling, and fading from light.

What is Non-Pigmented Leather?
Non-Pigmented leather is leather to which no pigments have been applied. These are usually hides of the very best quality and have been aniline dyed for colour.

What is Pure Aniline Leather?
Pure Aniline is top grain leather that is dyed for colour without any pigments applied. These hides will exhibit some natural characteristics such as healed scars, scratches, neck and belly wrinkles. Expect colour variation from the swatch to the actual leather, due to the fact leather is a natural product and will absorb dye differently within the hide and from hide to hide. This leather will develop a rich patina over time and will fade with prolonged exposure to sunlight.

What is Protected Aniline Leather?
Protected aniline leather is a top grain leather that is dyed for colour and then receives pigment to ensure colour consistency. Without pigment a protected leather is not colour consistent. The pigment also ensures fade resistance and helps the leather wear over time. A clear water based topcoat is applied for additional protection. The natural imperfections of the hide are also less noticeable. Hides average 50-55 square feet. Protected Aniline Leathers are easy to maintain and have maximum resistance to wear, soiling, and fading from light.

What is Semi-Aniline Leather?
Semi-Aniline leather is pure aniline leather that has a small amount of pigment or clear finish thus allowing the natural characteristics of the hide to still show through while offering some of the benefits of colour consistency and increased wear ability.

What is Nubuck Leather?
Nubuck is top grain leather that has been aniline dyed for colour and then polished to create a nap. Since Nubuck leathers have no pigment applied these hides will exhibit colour variation from hide to hide and dye lot to dye lot. Some natural markings are visible throughout these hides. Prolonged exposure to sunlight will cause these leathers to fade.

What is distressed leather?
Distressed Leather is aniline dyed leather with an artificially worn and aged appearance in which the natural characteristics of the hide such as healed scars, scratches, and wrinkles are considered a positive characteristic.

What is antiqued leather?
Antiqued Leather is leather that is dyed with one colour over another to create highlights and an aged appearance.

What is embossed leather?
Embossed leather is leather that has been stamped using heat and high pressure to create a pattern or design in the hide. The variety is tremendous ranging from alligator, crocodile, ostrich, flowers, geometric and Indian designs, to name just a few.

What is Bycast?
Bycast is essentially a synthetic product. It consists of a thick polyurethane topcoat applied to a low-grade or reconstituted leather base. The thick polyurethane topcoat makes bycast leather stiff and gives it high gloss sheen. Bycast leathers are generally much less expensive then genuine leather products, but their quality is highly variable. It is not usually possible to repair bycast

Split Leather is leather made from the "split" section of a hide. A piece of leather can be sliced (split) into layers to give top grain leather (the grain side) and split leather (the inside pieces of leather). Split leather is often used to make suede. Sometimes, split leather is embossed with a grain pattern and used to make inexpensive pigmented leather. Split leather is not as strong or as durable as full or top grain leather. It can also be difficult to repair.

Show/Hide answer Can I use houshold products such as baby wipes on my Leather?

Only use products specifically designed for leather. Never use strong detergents, chemicals, saddle soaps or hide food. Always test leather care products before use

When cleaning or trying to remove a stain such as ink it can be tempting to try household products, but these can often make the problem worse or may even damage the surface of the leather.

DO NOT use the following

Hairspray
 - This is very risky as it can make the matter far worse by spreading the ink over a bigger area and can sometimes then be impossible to fix.
Nail varnish remover/solvents will remove the finish on the leather even if you cannot tell it is doing so and this will then need replacing, and alcohol may do the same depending on the strength of the finish on the leather.
Baby wipes – just about the worst thing you can use on leather as they break down the finish and will eventually ruin it.
Milk or toothpaste - these will leave sticky residues on the surface which will help to break down the finish on your leather.
Silicones/furniture polish – should not be used on leather. They will form a coating on the surface of the leather which will not allow any moisture to get to the leather itself and will eventually break all the finish down and cause it to crack.
Hide food will not remove ink and will leave residues on the leather which will attract dirt and oils.
Most leather cleaners will not remove ink unless a very good leather protector has been used on a regular basis.

Show/Hide answer Why does leather need protection?

Protection from Stains
Unprotected leather is highly absorbent. Unprotected leather draws liquids deep into its fibres causing stains that can be nearly impossible to remove. Leather Protection Cream repels water and helps prevent stains. Leather Protection Cream also helps to prevent oil and alcohol based stains. Nothing can provide 100% protection from stains, but protected leather is always easier to clean.

Protection from Damage
It’s not just stains that you need to worry about. Some substances can actually damage leather. One of the most common causes of damage to leather is contact with the human body. Over time, body oils and perspiration can cause serious damage to leather. Leather Protection Cream places an invisible, breathable barrier between you and your leather protecting it from stains AND damage.

Protection from Drying
Leather Protection Cream also helps to limit the drying effect of cleaning products. Even the gentlest cleaning products can cause leather to dry out with repeated use. When you treat your leather with Leather Protection Cream you are cleaning dirt and soiling from the top of the protective layer, this limits the amount of contact the cleaner has with the leather.

Pigmented leather already has a protective topcoat. Does it need additional protection?
In short, yes. Leather Protection Cream also helps to protect the topcoat. Many substances can stain or damage the topcoat. The topcoat is particularly susceptible to damage from body oils and perspiration. And, the topcoat doesn’t always provide complete protection. With use, the topcoat will eventually wear. Even on brand new furniture the topcoat may be cracked, damage or inadequately applied. When you apply Leather Protection Cream you ensure that your furniture is always protected.

White leather needs extra protection
Stains caused by dye transfer are common on white and very light coloured furniture. Light coloured leathers will need extra protection to prevent these stains. Preventing dye transfer

Leather Protection Cream is suitable for aniline and pigmented leather.

Whirlpool Bath Cleaning
Show/Hide answer Why do I need to clean my Whirlpool Bath?

The use of soaps, bubble bath additives, shampoos, conditioners etc in your whirlpool bath can all contribute to the build up of bath deposits inside the pipework. Substances such as Body oils, skin, soap scum, and general grime can be quite difficult to shift if it is allowed to build up over time. Any organic build up inside the pipelines can encourage the growth of bacteria, which  if not treated may result in an unhygienic system and ugly black flecks being seen in the water. 

The conditions inside the whirlpool pipework are warm and damp, whch is the ideal environment to harbour bacteria. It is vital therefore that the pipework is flushed out regularly with specialist whirlpool cleaning and sanitising products in order to help reduce any build up of bath deposits and minimse the growth of bacteria.

All whirlpool bathtubs have a small amount of residual water left in the pipes, minerals in the water are capable of calcifying around the insides of the pipes. This hard scale build up not only restricts water flow, but becomes a breeding ground for bacteria. As the algae breaks off, you will see it in your bath water as ugly black flecks.

An even greater health risk comes from the germs and bacteria that are left from previous bathers. Fecal matter, cold and flu germs are basic household germs that can be controlled if properly cleaned.

Show/Hide answer What is the difference between a Whirlpool, Air Spa, Jacuzzi & Hot Tub?

Whirlpool Bath : Commonly found in the bathroom. A whirlpool bath offers a massaging and invigorating experience produced when water is drawn from the bath and pumped back through a series of jets positioned around the side the bath. Usually installed in a bathroom, the water is drained after each use.

Air Spa Bath:  Commonly found in the bathroom. An Air Spa bath creates a relaxing sensation from the touch of a button! Either discreet Air spa jets or tiny air holes in the base of the bath release streams of air bubbles from the bottom of the bath. Usually installed in a bathroom the water is drained after each use.

Jacuzzi is a brand name for a type of whirlpool or Air Spa bath. 
Some people us the word Jacuzzi in reference to an outdoor Hot Tub or Spa

Hot Tub: A Hot tub is a larger tub, often located in a garden environment, capable of seating several people. The water is heated, filtered and chemically treated with a sanitiser so that bacteria is kept under control. Hot tubs tend to have both a whirlpool and an air spa system. The water is drained periodically.

Show/Hide answer Should I be worried about Legionnaires Disease in my Whirlpool bath or Hot Tub?

Legionnaires' disease is most often contracted by inhaling mist from water sources such as showers, and cooling towers which are contaminated with Legionella pnuemophila bacteria, or other bacteria in the family Legionellaceae.

Legionnaires disease has been associated with Hot Tubs or Spa baths which are not drained after each use. A Whirlpool bath in your bathroom is designed to be drained and filled with fresh water with each use so the risks of legionnaires are minimised as there is no standing body of water. A stringent cleaning and sanitising regime will further minimise the risks of infection.
Hot Tubs are designed to contain water for months at a time and so are again at risk of Legionnaires, the water in a hot tub is meant to be chemically treated and filtered by the circulation system. As long as you follow a chemical dosing system and maintain a clean filter you will be at low risk of any problems. Cleaning your Hot Tub and replacing the water every few months will again minimise the risks

For further information please contact the Health & Safety Executive's article - Health Problems associated with Spa baths

Show/Hide answer User Guide - Whirlpool Sanitising Tablets

Directions for use (avg size bath)

1. After each use of the bath & before emptying, put 1 tablet into the bath water.
 
2. Switch on the system & let it run for 2-3 minutes
 
3. Switch off the system & drain as normal 
4. Your Whirlpool bath has now been been effectively treated.
Only use in accordance with directions on label.   Content  97.5g e
Note: Avoid prolonged contact  with metals
Harmful if swallowed. Contains  Sodium Dichloroisocyanurate
 
1.7g NaDCC per tablet Irritating to eyes & respiratory system. 
Keep out of reach of children
Keep container dry. 
In case of fire & or explosion do not  breathe fumes. 
Contact with acids liberates toxic gas.
In case of contact with eyes, rinse immediately with plenty of water & seek medical advice.
CAUTION: Solution  may bleach fabrics.
WARNING: Do not use with other products.
May release dangerous gases (chlorine)
Very toxic to aquatic organisms, may cause long term adverse effects to the aquatic environment.

Technical info - Pure-Spa Sanitising Tablets

These small, white tablets are based on dry chlorine donor, sodium dichloroisocyanurate (NaDCC) which is blended with effervescent components before being compressed into tablet form.  The result is a fast-dissolving, highly convenient, safer and more accurate alternative to liquid bleach.

Chlorine is regarded by many, including the Health Service and the Government, as the most effective disinfectant in the fight against disease.  That is why it is recommended by the world’s major authorities for use against HIV (AIDS) and Hepatitis B viruses and why almost all of the world’s piped water supplies are treated with chlorine.

Disinfecting solutions prepared from The Pure-Spa Sanitising Tablets containing NaDCC are fast acting and have a complete spectrum of biocidal activity.  Bacteria, bacterial spores, algae, fungi, protozoa and viruses are all sensitive to their effects.

The problem of corrosion associated with liquid bleach has often resulted in the use of more expensive and less effective alternatives.  It has been demonstrated that chlorine solutions produced using NaDCC tablets are in general significantly less corrosive.

Show/Hide answer Can I use dishwasher powder or laundry detergent to clean my Whirlpool?

Detergents designed to clean clothes or dishes are not formulated to clean jetted whirlpool bathtubs & may damage the fitting or cause a further build up in the pipes.

Show/Hide answer Why do Pure-Spa products seem slightly more expensive than other products on the market?

Simply because they are the best and because they work.
The research and ingredients that go into Pure-Spa  products are of the highest quality. This ensures that our products work. We carry out comparison tests amongst other leading brands to ensure that Pure-Spa products remain the best on the market. Do not be fooled by bottle price comparison or description – cheap prices mean cheap products.Good results mean repeat business and we have a very strong reputation for repeat orders.

Show/Hide answer How do I clean my bathroom Air spa bath?

Pure-Spa Cleaning fluid is primarily designed for Whirlpool Systems although it may also be effective in Air Spa baths. (it may be worth consulting the manufacturer)

An Air Spa bath will either have a series of small air tubes connected at the base of the bath, or there will be a series of small pinprick holes in the bottom of the bath from which air bubbles will rise.

If you have an Air Spa system check that there is a blow out function to drive excess water from the pipes after use. This will help to keep the system clean as it should dry out the pipework after use.

When using the Cleaning fluid in a Air Spa bath take care not to leave the Air blower on for too long as the solution will foam up. We would suggest dosing the bath with cleaning fluid as directed on the bottle and letting it stand for some time before draining and rinsing as directed. Be sure to rinse the bath with fresh water and then activate the blower to dry out the system after use if this isn't automatic.

We would recommend using the sanitising tablets  as normal in order to mimimise the growth of bacteria in the system.

Show/Hide answer But I don't use the Whirlpool in my bath, do I still need to clean the system?

Even if the whirlpool bath is used as a normal bath tub and the whirlpool isn't activated, the pipework will still get flooded with bath water, this means that soaps, bubble baths etc will leave a residue inside the pipework when the bath water is drained.
If this build up is not removed it may encourage bacterial growth.

Show/Hide answer What can I do to limit the build up of bath deposits in my whirlpool?

Avoid using bath additives that are oil based or contain lanolin, these substances can make the inside of the pipes sticky and therefore increase the residue in the pipes. Try showering before using your whirlpool bath to remove makeup, body lotions, sunscreens etc. Avoid shampooing your hair. Make sure you use specialist whirlpool cleaning & sanitising products on a regular basis. NOTE: If polluted pipework is allowed to dry out over a long period of time, the residue can dry onto the pipes and be even more difficult to remove

Show/Hide answer User Guide - Whirlpool Cleaner & Degreaser

Directions for use: 

1. Fill the bath with warm water (approx 35oC) making sure the jets are just covered.

2. Add the correct amount of product to the water

   Dilution with water - use the following as a guide. 
   For  regular cleaning at least every  2 - 4 weeks or more often, depending on usage.
   Dilute with water up to 600:1 approx 1/4 bottle (250mls) per average bath (150 Litres of water)

   If the whirlpool hasn't been cleaned in some time the product can be diluted  with up to 80:1 with water.
    As a guide this is normally between 1/2 a bottle (500mls) and a full bottle (1L) per application

   
3. Close Air control (make sure the whirlpool is on its lowest setting)  & run system for 4 - 5 mins
Do not leave unattended as the product may foam up.
 
4. Turn off & let stand for approx 2-3 hrs, or overnight if necessary. Run system occasionally to agitate.

5. Drain the bath, refill with cold water to flush through,  run  system for 2 minutes, drain the  bath & wipe  interior surface.

IMPORTANT - Whirlpools should  be cleaned & sanitised  regularly to help remove the build up of bath deposits & dirt, & to help minimise the growth of bacteria - even if the system isn't used very often! This product contains both cleaning and sanitising agents but for best results we recommend using  Pure-Spa Sanitising tablets in  between cleaning applications.  

Suitable for use on surfaces including chromium, ceramics, plastics, stainless steel & porcelain

Contains no harsh solvents or alkalis or acids. Has an antimicrobial value of 120 when tested to BS 647.  Fully Biodegradable. Presents no effluent problems. Septic tank friendly

HEALTH & SAFETY Non-hazardous. In the event of eye contact, rinse with plenty of clean water, if irritation persists immediate medical attention should be sought. DO NOT INGEST  DO NOT MIX WITH OTHER CHEMICALS   KEEP OUT OF REACH OF CHILDREN    Volume 1 Litre (1000 mls)  

Contains: Silicates < 2%   Cationic suractants < 2%   Non Ionic Surfactants < 10%   Nitrilotriacetate < 5%

Show/Hide answer What are the ugly black flecks in my Whirlpool bath water?

We often hear from customers who experience alarming black debris in their whirlpool bath water. This can occur for several reasons but more often than not it comes to light after a couple of years of using a whirlpool bath without having followed an adequate cleaning regime.

The black flakes are normally a result of a build up of bathing residues and additives such as soaps, bath oils, shampoos, skin cells & body oils & possibly also a formation of biofilm.

Hot Tubs
Show/Hide answer User Guide - Aquafinesse

What is AquaFinesse™?

AquaFinesse™ is a completely different spa maintenance alternative to chlorine or bromine.   We provide clean, clear and odor-free water with only one dose per week!   AquaFinesse™ also softens hot tub water by eliminating calcium and scale build-up from the tub's equipment.   Our product not only makes your life easier, it also extends the lifetime of your hot tub up to three times longer than with the use of traditional sanitizers!
When used in combination with a good working ozone or silver ion system, no additional sanitizers are needed.   However, the National Spa and Pool Institute (NSPI) recommends that hot tub owners maintain a minimum level of 1.5-ppm chlorine in the spa water.   To meet these standards, we strongly suggest using the provided sanitizing tablets as directed in the slow-release dispenser. Soon, your water will be in the best shape of its life--no pH products , clarifiers or additional chemicals needed!

How is AquaFinesse™ supplied?
AquaFinesse™ comes in a convenient carrying case that contains everything you need for up to 6 months of effective spa water treatment! The box contains two bottles of our patented AquaFinesse™ solution, a graduated measuring cup, sanitizing tablets, slow release dispenser and instruction card with Frequently Asked Questions (FAQs).

Can I use AquaFinesse™ in any hot tub - old or new?
AquaFinesse™ works beautifully with all tubs as long as the tub has an effective filtration system, removable/cleanable filters and a means of providing water circulation through the filters for at least 4 hours a day.

Can I use AquaFinesse™ in a spa with water that already has chlorine or bromine in it?
If the spa has just been emptied and refilled with fresh water, you can immediately switch to AquaFinesse™.   For a spa that has been sanitized with chlorine or bromine for more than one week, you must drain 1/3 the spa and refill it with new water before using AquaFinesse™.

How do I use AquaFinesse™?
Take one bottle from the carrying case and consult the label for your recommended weekly dose.   Shake well and use the measuring cup to pour the directed amount of AquaFinesse™ into the spa water. Turn on the jets and leave them running for at least two minutes to fully incorporate the solution .
When used in combination with a good working ozone or silver ion system, no additional sanitizers are needed. However, the National Spa and Pool Institute (NSPI) recommends that hot tub owners maintain a minimum level of 1.5-ppm chlorine in the spa water.   To meet these standards, we strongly suggest using the provided sanitizing tablets as directed in the slow-release dispenser.
To use the sanitizing tablets: place one AquaFinesse™ sanitizing tablet into the dispenser, secure cap and place dispenser on top of the water filter (or in the basket).   Allow the dispenser to fill with water.   Before using your tub, ensure that the dispenser is placed in the filter and working properly.  

Do I need to "shock" the spa water before starting the AquaFinesse™ system?
No, it is not necessary to "shock" your water before starting the AquaFinesse™ system.   However, there are certain situations in which we recommend a chlorine shock.   With brand new tubs, we suggest "shocking" the water after you've filled the spa for the first time.   If you also have concerns about the quality of your water supply, you can "shock" the water before starting with AquaFinesse™.
YOU MUST WAIT 4-6 HOURS AFTER "SHOCKING" BEFORE USING AquaFinesse™.

What do the sanitizing tablets do?

A small chlorine-based tablet is used in conjunction with our slow-release dispenser to kill all the bacteria from your tub after it's captured in the filter. The amount of residual chlorine remaining in your spa water is very minimal. This small dose significantly reduces unpleasant smells, dryness or bleaching effects typically associated with chlorine use.
NOTE: The National Spa and Pool Institute (NSPI) recommends that hot tub owners maintain a minimum level of 1.5-ppm chlorine in the spa water.

I just started with AquaFinesse™ and my water is dirty and cloudy - what am I doing wrong?
Nothing! In fact it's a sign that the AquaFinesse™ is working properly to recondition your spa water and equipment. If your spa is older than six months, a considerable amount of calcium and scale buildup will be released by AquaFinesse™ and flushed into your spa * .
During this reconditioning period, we recommend that you clean your filter(s) twice a week.   This helps to ensure that clean and clear water is flowing through your hot tub. When spa is not in use, ensure that the valves, jets and water features are open and water is allowed to flow through them.   Soon your water will be soft and odor-free without feeling slimy or greasy!

*Do not enter hot tub if you cannot see the bottom of the tub

How often should I clean the filters in my hot tub?
AquaFinesse™ works very closely with your tub's filtration system to ensure total water sanitation.   We recommend cleaning the filters twice a week for the first two weeks.   After this initial conditioning period, you should clean or rotate your filters on a weekly basis. For easier maintenance, we also recommend that you purchase back-up filters and rotate them regularly. 
 
What's the best way to clean the filters?
For weekly maintenance, remove the filters from the tub and rinse them completely using the garden hose.   Once a month, soak the filter(s) in a bucket using a filter cleaner and rinse off filters before re-use.   Always allow the filter(s) to dry completely before reinserting them into the tub. 
 
How often should I use AquaFinesse™ to clean my hot tub water?
Use AquaFinesse™ as directed once a week -- do NOT overdose. Set a specific day for this. The sanitizing tablet should be replaced in its dispenser as soon as it has dissolved (approximately 7 to 10 days).

What happens if I overdose my hot tub with AquaFinesse™?
If an overdose occurs, you must drain 1/3 of your hot tub water, refill with fresh water and make sure you thoroughly clean the filters before re-inserting them.   Always make sure you do not overdose.  

How often should I change the spa water?
We recommend changing your water every three to four months. You can also use our test strips to measure whether or not the water needs refreshing. Another good system is to refresh your water each time you purchase a new box of AquaFinesse™.

Is it safe to drain the water into my lawn?
Yes, AquaFinesse™ is environmentally friendly so will not damage your garden, grass or household pets.

Can I use aromatherapy products with AquaFinesse™?
Yes, as long as the products you use are crystal or salt based and do ot contain oils or other liquids.

Show/Hide answer Why do I need to flush my Hot Tub pipework?

Bacteria, body oils, skin cells, organic dirt & grime enter your Hot Tub water via many various sources, not least bathers. Needing somewhere safe to multiply, bacteria can create a layer of protective slime called biofilm which enables them to stick more effectively inside the pipe-work. This, along with general grime creates a breeding ground for undesirable & potentially harmful bacteria and in turn promotes and unhealthy and un-clean spa.

Use Pure-spa Hot Tub system flush at every water change for a cleaner fresher system.

E-Cloths
Show/Hide answer User Guide - E-Cloths

The original E-Cloth System uses no chemicals at all. The cloths are made from millions of tiny, clever fibres which have such a good natural cleaning effect that only water is needed to clean absolutely everywhere. Once used the cloths may be washed time and time again and with correct use will last for years. The cloths may be used on all hard surfaces but are especially effective on glass, chrome and stainless steel

How to use the E-Cloth™ Cleaning System 

The E-Cloth™ can be used in a variety of ways to maximise their effectiveness:

1.Wet: start wet for cleaning e.g. the car or the bath. Finish off damp.

2.Damp:for all other surfaces - wet the cloth completely, wring out all excess water, fold and wipe all surfaces clean.

3.Dry: for dusting only - drag the folded cloth across the surface. Dust is magnetised to the cloth.

E-Cloth - Frequently Asked Questions

What is the E-Cloth Cleaning System?
A range of high quality micro fibre cleaning cloths which clean ALL hard surfaces. The cloths neither contain nor use chemicals.

How do E-Cloths work?
The cloths are made from a clever fibre which traps and absorbs minute particles of dust and dirt. When water is introduced to the cloths, they will clean grease from a surface without smearing.

How do I use them?
The general purpose cloth may be used dry for dusting, damp with water for all other cleaning. Use the cloth folded so that as much surface area as possible comes into contact with the surface to be cleaned. The glass cloth - spray water onto the surface and wipe.

Where can I use the E-cloths?
The cloths may be used for all general cleaning on all surfaces. They are exceptionally good on stainless steel, glass, chrome and plastics eg. appliances, car, TV etc.

How long will E-Cloths last?
As long as the maintenance instructions are followed, there is no reason why the products shouldn't last for years, with normal use.

Why do manufacturers recommend their customers to use the E-Cloth to clean their appliances?
The E-Cloth is a high quality, chemical free cleaning product which will clean and maintain all appliance surfaces in an easy and efficient manner.

Can the products be used alongside other chemical products?
If there is a build up of grease or other dirt, it may be necessary to first clean this area with a chemical. It will then be easy to maintain the surface using just E-Cloths and water.

The E-Cloth - An Allergy Solution

The E-Cloth™ - The solution for people with allergies, asthma, and multiple chemical sensitivity.

40% of the UK population suffer from an allergy such as asthma and chemical sensitivity. Chemicals in everyday cleaning, cosmetic and household products increase the likelihood of an allergy.

E-Cloths are safe for everyone, especially allergy sufferers. They are neither impregnated nor require chemicals to clean. 

E-Cloths have also been awarded a Consumer Award by Allergy UK, the national charity which raises awareness of allergy sufferers.

E-Cloths are ideal for allergy sufferers as they use just water, enabling allergy sufferers to reduce household chemical usage by up to 80-90%

Laundry
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