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Delivery Service - UK mainland (Eng, Wales, Scotland) |
Orders value less than £35.00 |
Order value £35.00 & Over |
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Standard - Normally within 2- 3 working days. |
From |
FREE* |
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Express -Next working day |
£10.00 |
£10.00 |
*Free UK delivery Offer
Free Delivery is applied to your order when you spend £35.00. Unfortunately, we cannot extend this offer to all UK postcodes. Please refer to the table below to see a list of postcodes that do not qualify for our free delivery offer.
Highlands & Islands Postcodes
Scottish Highlands includes postcodes:
FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26, PH30, PH31-41, PH49-50.
Scottish Islands includes postcodes:
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
Channel Islands: JE, GY
Northern Ireland: BT
Isle of Mann: IM
Scilly Isles: TR21-25,
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Delivery Service - UK Offshore & Highlands |
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FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26, PH30, PH31-41, PH49-50. |
Order weight up to 2000g | Orders weight 2001g-30KG |
| Standard Normally within 3 - 5 working days. Where possible we will dispatch orders using Royal Mail 1st Class Post. Unfortunately, larger or heavier parcels incur additional costs as they have to go by courier. Your delivery options will be displayed on the checkout page. The shipping charged is based on the weight of the items you have in your basket. |
From £2.20 up to £5.25 |
£13.00 |
| Express service - Sorry not available | NA | NA |
| Delivery Service - International |
Order weight up to 30kg | Order weight 30kg-60kg |
| Standard 2-3 Day Courier - Zone 1 Republic Of Ireland, Belgium, France, Germany, Netherlands, Luxembourg |
£23.00 | Please contact for a quote |
| Standard3-4 Day Courier - Zone 2 Austria, Denmark, Leich, Switzerland |
£24.25 | Please contact for a quote |
| Standard 4-5 Day Courier - Zone 3 Czech, Italy, Slovakia, Spain, Canary Islands |
£25.60 | Please contact for a quote |
| Standard 5-6 day courier - Zone 4 Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden |
£30.00 | Please contact for a quote |
| Standard 8 day Courier - Zone 5 Bosnia, Bulgaria, Croatia, Greece, Iceland, Latvia,Lithuania, Montenegro, Norway, Romania, Serbia |
£48.50 | Please contact for a quote |
| Express Service - Not available |
Tracking the status of your order.
If you've placed an order via our website, you can track its progress by either logging into you account or by entering your email and order number into the Order Tracking Section on the log in page.
Alternatively you can email or call our customer services dept who will be happy to provide details.
Do you send out parcel tracking details?
If delivery tracking details are available for your order you will receive a separate email from our couriers with a link to their website where you can view the progress of your parcel. Alternatively you can contact our customer services dept and we will be able to track the progress of your parcel for you. You will only be sent tracking details if your goods are sent by courier. Royal mail items can only be tracked by us.
Which delivery companies do you use?
We use a variety of carriers depending on where you are and the delivery service you have chosen.
We currently use DPD for express or heavy items over 2Kg & Royal Mail for smaller or offshore/highland deliveries.
How long do I have to wait for my order to arrive?
It depends where you are and which delivery service you have chosen. Most items arrive with 2-5 days, but if you have not received your item within 14days of being notified of dispatch please contact us.
Can I send an order to more than one address?
To send orders to multiple addresses you will need to place separate orders.
Can I send my parcel to an address other than my home address?
Yes - just put your chosen address details in the 'Delivery Address' section as you checkout.
Do I have to sign for my parcel?
Most of our delivery services, especially the Express courier service will require a signature, so please make sure someone will be in at your chosen delivery address. However If you have special delivery requirement or want to request your parcel is left in a safe place at your own risk eg with a neighbour then please write your message in the 'Delivery Instructions' text box at the checkout.
Some parcels do not require a signature, these are usually smaller, lightweight items where we tend to use the Royal Mail.
Can I leave Special Delivery Instructions?
Yes, we have provided a text box at the checkout for you to include your delivery instructions. Such as "If out leave in porch". although please note, when you designate a safe place for your parcel to be left it is entirely at your risk.
(note: anything you include in this this note will be displayed on the front of the parcel so be careful not to include sensitive information.)
What happens if I'm out when you deliver?
For Express delivery services or for heavier items (2kg plus) delivered by our couriers a card with a helpline number will be left. Three attempts will be made to deliver your order before it is returned to us. You can provide delivery instructions at the checkout to leave the parcel in a safe place or with a neighbour. Otherwise they'll leave a card and attempt to redeliver.
If we have used the Royal Mail and they are unable to deliver & you have not left a designated safe place then they will leave a card and take your parcel to the local sorting office for you to collect. You will need to take ID with you in order to collect your parcel from the Royal Mail.
Can I specify a day or time for delivery?
At the moment there's no option to arrange a specific time for your delivery. However If your order has been shipped by courier (most orders over 2Kg in weight go by courier as standard) you will receive an email advising you of your 2 hour delivery window the following working day. If the allocated time slot is not convenient for you then you may follow the instructions in the email to contact the courier directly to rearrange.
If you have any queries at any point please call our customer services team on 01326 371481
If you contact our customer services team when you place your order then we will let you know your options & try to arrange a delivery to suit you
Do you deliver on a Saturday?
Most items are delivered Mon - Friday. If you would like your delivery on specific day or you would like a timed ( before 12, or a Saturday) delivery service then please contact customer services team on 01326 371481 to see if it is available for your order and we will be able to give you a quote.
We hope that you are delighted with your purchase, however we realise that occasionally items may need to be returned.
Standard Returns policy
Should customers wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 14 days) and goods must be in the original, undamaged packaging.
Costs of return postage will be at your expense unless the goods are faulty. The customer is advised to get a certificate of posting & postal insurance as we cannot refund any item that is not returned to us.
Refunds can only be made to the original card of purchase.
Exclusions – We are unable to offer refunds or exchanges on certain items, such special order products or items that are made to your specification, such as Hot Tub covers unless there is a manufacturing defect or the goods are not as ordered.
7 Day Cancellation Policy
In addition to our standard Returns Policy, under the Distance Selling Regulations, you have seven (7) working days (beginning the day after receipt) to cancel your purchase. You must cancel your order in writing.
In this case, we will provide you with a full refund.
If an order has already been dispatched by us then you will be expected to return items to us at your own expense. Goods must be returned in as new, re-salable condition with all of the original packaging.
Exclusions – We are unable to offer refunds or exchanges on certain items, such as special order products or items that are made to your specification, such as Hot Tub covers unless there is a manufacturing defect or the goods are not as ordered.
Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. We will refund the standard delivery charge made on orders if they are returned to us within 7 days of receipt. If an order is returned to us after 7 days from receipt then we will refund the delivery charge only if the goods are damaged, faulty or incorrect.
If we find that a product has NOT been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
Faulty or Damaged Goods
If an item is genuinely faulty, or wrongly described or damaged, customers have the right to a refund, replacement or repair, as long as the complaint is made "within a reasonable time"
We will normally require defective goods to be returned to us so that we can inspect goods.
If you discover a fault or a problem with an item please contact our customer services team so we can discuss the best course of action to resolve the issue. Where an item is shown to be geuninely faulty then Isell Ltd will usually pay for the cost of the collection or return postage from the customer.
Damage in transit: When goods are damaged in transit the customer must report this to us within 24 hours or we cannot claim against the courier for the loss.
How to return items:
As a guide, all items (Unless damaged or faulty) must be returned in as new, re-saleable condition and in the original undamaged packaging.
It is advisable to call us or email us before returning goods so that we can issue you with a returns number.
This will help us to process your return more efficiently.
Please call our main office on 01326 371482 or email office@isell-ltd.co.uk
Please then complete the details on our returns form which may be downloaded here and ensure that you wrap your package items adequately for transit.
If you do not have a returns form then please enclose a note in the package with your name, address, contact phone number and the returns number supplied by us.
Return goods in the original undamaged packaging.
Our returns address:
Life & Home Returns
Isell Ltd,
2 Empire Way
Tregoniggie Ind Est
Falmouth
Cornwall
TR11 4RX
We advise that you obtain a certificate of posting & postal insurance, as we can only refund you for items that are returned in a good resalable condition.
If you have any questions you may call our customer services team on 01326 371481 or drop us email us with your query at: office@isell-ltd.co.uk
